1. PLACING ORDERS
Special Orders: Although our workshop is known for its prompt service, we recommend placing special orders—such as wedding cakes, candy bars, themed birthday cakes and catering services—at least 7 days in advance to ensure the best possible result and availability.
Regular Orders: Orders for products from our standard menu may be placed up to 24 hours in advance, subject to availability.
All orders must be confirmed with a deposit or full payment, where required.
2. COLLECTION POLICY
Collection Hours: Orders may be collected from our workshop from Monday to Saturday, between 09:00 and 13:00.
By Prior Arrangement: Should you need to collect your order outside these hours, please contact us in advance so that we can arrange a suitable collection time, where possible.
3. DELIVERY POLICY
Event Deliveries: We provide delivery exclusively for events and orders such as:
- Wedding cakes
- Candy bars
- Birthday cakes
- Catering orders
Wholesale Orders: Delivery for wholesale orders to cafés or similar businesses is available by prior arrangement.
Deliveries are carried out using our own vehicles within Attica. Delivery times are agreed upon when the order is confirmed, based on the event details and location, and always in consultation with the customer.
4. SHIPPING POLICY
We offer shipping for products that do not require refrigeration and are less likely to be damaged during transit.
Although we take every precaution to package your sweets securely, some products may arrive broken due to their fragile nature.
By placing your order, you acknowledge and accept that responsibility for the condition of the products upon receipt rests solely with the customer. Refunds or replacements are not available in such cases.
Orders are shipped by courier, and a tracking number will be provided once your order has been dispatched.
5. ORDER CHANGES AND CANCELLATIONS
Any changes to an order, including its size, design or flavours, must be requested at least 3 days in advance.
Cancellations must be requested at least 3 days before the scheduled collection or delivery date.
6. ALLERGEN INFORMATION
Our products are prepared in a facility where allergens such as nuts, gluten and dairy products are handled.
Please inform us of any specific dietary requirements or allergies when placing your order.
7. CONTACT
For enquiries, order confirmation or changes to your scheduled collection or delivery, you may contact us by telephone, email or social media.
For faster assistance, please provide the full name under which the order was placed or your order number.
8. QUALITY GUARANTEE
We guarantee that all our products are handmade, freshly prepared to order and made using high-quality ingredients.
After receiving your order, please follow the relevant storage instructions for each product, depending on its nature, to ensure that it remains in the best possible condition for its recommended shelf life.
In the rare event of a problem, please contact us within 24 hours of receiving your order.